IN8 Solutions’ customer engagement process commences with a discovery meeting. IN8 will validate the scope of your project with a dedicated engineer and a detailed needs assessment questionnaire. We will create an evaluation template to ensure each provider is quoting the same solution for an accurate comparison. For larger engagements, we might generate 5-7 competing quotes.
IN8 will then summarize the data, prepare an executive summary in PowerPoint, and rank each of the suppliers with specific detail to support our recommendation.IN8 works with all the well-known suppliers in the industry today. We also engage with lesser-known niche players that may be the perfect fit for your company’s specific needs, and may provide service in difficult-to-reach national and international locations. Our carrier-neutral position allows us to work with the providers, but work for our customers.
We appreciate the opportunity to learn more about your company and to assist you with your IT solutions. Book an appointment or complete a needs assessment below to start the process today!
Collaboration and Voice
Contact Center as a Service is a SaaS solution that replaces traditional brick-and-mortar call centers, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.
SIP trunking is a method of delivering voice over the Internet (VoIP), replacing legacy solutions such as analog lines (POTS) and digital PRIs. SIP trunks are delivered to a PBX over dedicated circuits or existing public/private connectivity.
Unified Communications as a Service (UCaaS) is a managed PBX environment in the cloud that provides phone services to end users. It replaces on-prem PBXs as well as SIP, PRIs, and POTS lines.
Microsoft Teams is a workstream collaboration tool bundled with Microsoft/Office 365 licensing. Its features include persistent individual/group instant messaging, presence, audio/web/video meetings, file sharing, and (optionally) Cloud PBX to replace or augment an existing phone system. Microsoft partners with a large ecosystem of service providers who offer multiple ways to enable PSTN dialing, as alternatives to the basic Calling Plans available directly from Microsoft.
Connectivity encompasses WAN (SD-WAN, MPLS, VPN), Internet (fiber, broadband), point-to-point, voice, and more. It includes services from both traditional telecom and regional fiber providers.
SD-WAN is an evolutionary approach to the WAN that offers simplified management, quick turn-up, better application performance, improved resiliency, and cost savings when compared to traditional approaches. SASE, or Secure Access Service Edge, represents the convergence of networking and security functionality.
Security covers a broad range of services, from managed firewalls and IDPS to DDoS mitigation and SIEM. Leading solutions analyze behavior to detect ever-changing threats, communicate with multiple systems to provide a comprehensive view into the environment, and include: 24/7/365 Security Operations Center (SOC) support for event notification and remediation.
DDoS Mitigation protects circuits, websites, and other web infrastructure from being overrun with too many requests. Many companies attempt to scrub traffic with their own appliances, which helps against small attacks, but adversaries can overwhelm the whole circuit with relative ease (costs just a couple hundred dollars). DDoS scrubbing services screen all traffic, returning only that which is desired to the client, allowing operations to continue even when under attack.
Backup as a Service (BaaS) protects the data, and typically allows for recovery of a file or server back to the customer’s on-prem environment. Disaster Recovery as a Service (DRaaS) protects the business, and allows for recovery of the entire IT environment (servers, storage, networking, apps, data) in the cloud.
Backup & Disaster Recovery Assessment
This Interactive Quick Assessment is designed to gather IT Security requirements for healthcare companies that see patients and healthcare support companies like biotech and pharma.
Desktop as a Service (DaaS) provides virtual desktops to end users, allowing them to use any device (laptop, tablet, phone, thin client). It differs from VDI (Virtual Desktop Infrastructure) in that the provider hosts and manages the desktop virtualization platform.
Desktop as a Service Assessment
Email & Productivity is a managed SaaS solution providing hosted email, web & desktop applications (word processing, spreadsheet, presentation, etc.), file storage, and optionally voice. Popular solutions include Microsoft’s Office 365 & Microsoft 365, and Google’s G Suite.
Email and Productivity Assessment
Hosted Fax or eFax is a scalable, highly available Internet service that replaces fax machines and fax servers. Users are able to securely send and receive documents using their phones or laptops.
Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) are the top three public cloud platforms. When building and maintaining a public cloud environment, businesses often turn to Managed Services Providers (MSPs), for help with initial assessments and migrations, to ongoing security, compliance, backup, and DevOps, and all things in between.
Managed Public Cloud Assessment
During this global crisis, many companies are implementing work from home (WFH) policies to keep their employees safe. However, this puts a burden on both IT staff and end users, to maintain the levels of security and productivity they’ve grown accustomed to. This is where cloud and managed IT providers come into play. They can implement solutions rapidly and effectively so that businesses can bridge the IT gap and focus on what really matters.
Help Desk Services consist of outsourced help desk staffing, and do not typically include ticketing software. They can replace an internal help desk entirely, or provide augmentation during peak hours. Help Desk Services can reduce overhead, improve service, and increase productivity.
Infrastructure as a Service (IaaS) provides virtual or physical servers on demand. The servers, storage, and network hardware are located in the provider’s data center and abstracted from the customer.
Infrastructure as a Service Assessment
Telecom Expense Management (TEM) involves the analysis of telecom service orders, inventory, bills and disputes, in order to reduce telecom spend. Telecom Management includes a la carte outsourced services across a business’s entire telecom lifecycle, from initial orders to ongoing management to contract terms. It can include auditing, inventory creation, project management, trouble ticket management, and escalation management.
Mobility / IoT
Mobility is an approach to work in which employees can do their jobs from anywhere using a variety of devices (i.e. smartphones, tablets) for business purposes. Broadly, Mobility may include cellular voice & data plans, mobile telecom expense management (TEM), mobile device management (MDM) software, and mobility services (device ordering, kitting, repairs, reporting, inventory mgmt., etc.).
Schedule a free consultation with an IN8 advisor.