Collaboration & Voice
IN8 Solutions’ portfolio allows organizations to access and exchange information globally by audio, web, or video conferencing. Our customers view collaboration through video conferencing as a critical component of success. Contact Center options are available for a robust Omni Channel experience. Artificial Intelligence-infused call recording and observation solutions enhance the ability to monitor and improve the customer experience.
Collaboration & Voice
Traditional voice, SIP, audio, and web conferencing are included in our broad solution portfolio. However, the industry is quickly adopting cloud-based technology. IN8 can help source the best cloud solutions for unified communications, omni-channel contact center, call recording, communications platform as a service for automation.
Unified Communications as a Service
Companies are replacing traditional PBX phone systems with Unified Communications as a Service (UCaaS) at an extremely fast pace. UCaaS is simpler to manage, using a delivery method where service providers offer collaboration tools and bill monthly, which provides flexibility and scalability for enterprise growth. UCaaS boasts many advantages such as the ability to create users in seconds, no hardware costs, remote functionality, and web-based portal and control.
Contact Center as a Service
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution, allowing a company to seamlessly interact with its clients. CCaaS technology enables businesses with global reach, on-demand scalability, and simple integrations to get customers to the appropriate agent in an efficient and timely manner. CCaaS boasts many advantages such as built-in business continuity, no hardware costs, remote functionality, and web-based portal and control.
The Omni Channel
AI-embedded applications with analytics is powering robust solutions for call center and communication platforms. Applications easily integrated with many CRM and help desk ticketing applications. These solutions can increase accuracy and improve the customer experience. IN8 engineers can help to identify which Omni Channel solutions will advance your organizational objectives.
Schedule a free consultation with an IN8 advisor.